Quality Service Specialist, NA

Actylis is a global solutions provider with over 75 years of experience, specializing in streamlining the management of critical ingredients and raw materials for our business partners.

We offer both sourcing and manufacturing solutions tailored to meet diverse and evolving needs, ensuring a reliable, agile, and secure supply network. Our commitment to customization allows us to create flexible solutions, whether it’s a unique specification, custom packaging, or tailored logistics strategies.

With deep expertise in quality and regulatory compliance, sourcing and logistics management, analytical services, and R&D support, we reduce complexities and mitigate risks, empowering our partners to focus on growing their business.

In furtherance of that goal, Actylis is seeking new members of the team. This expansion, coupled with a comprehensive benefits package, and opportunities for challenge and growth, make Actylis the ideal place to work and thrive. We hope you’ll consider joining us!

Location: Actylis Ahmedabad

Position summary: 
The Quality Service Specialist primarily supports commercial and customer quality document requests.

Key Responsibilities:

Develop Goals and Motivations for Excellence in Quality Support Services:

• Place the interests of the Commercial Team and the Customer first; our success depends on their success.
• Be highly responsive and timely to the Commercial Team and Customer Key Accounts.
• Meet deadlines; communicate status and delays to the Team and customers proactively.
• Pursue an unrelenting quest for quality; use speed and simplicity to achieve goals.
• Communicate pleasantly and effectively.
• Demonstrate professional etiquette and courtesy when interfacing with customers.
• Conduct oneself with the highest level of integrity and business ethics.
• Commit to teamwork; seek out and use the ideas and skills of all colleagues.
• Reach for the highest standards of performance; show a passion for winning.

Commercial Team Support Function:

• Curate any and all Commercial Team and direct Customer Requests:
• Process information received from Commercial Team personnel via SFDC or the shared email inbox.
• Manage and prioritize information to ensure timely delivery as per the established SLAs.
• Organize and maintain documentation received in the Quality sharepoint and/or MasterControl and conduct follow-up, as applicable.
• Liaise with internal and external stakeholders to resolve customer requests.
• Complies with and adheres to all regulatory compliance areas, policies and procedures.
• Identifies and implements “best practices” in Quality Services.
• Keep all document logs and SFDC task queue up-to-date.
• Review weekly tasks and responsibilities with direct supervisor.
• Coordinate the review and signature of CDA/NDAs and QAAs. 
• Coordinate the completion of customer questionnaires, declarations and statements.
• Update Actylis Statements, Declaration and documents including but not limited to: TSE/BSE, Elemental Impurities, Residual Solvents, GMO, Allergens, Melamine, Prop 65, etc.
• Respond to Product Information Requests including but not limited to: Specifications, Typical COAs, Certificate of Origin, Test Methods, Shelf-Life Letter, Manufacturer and Supply Chain Information, Packaging Specification/Information, Storage Conditions Statement, Stability Statement, Stability Data, Example Label, etc.
• Manage product Information packages based on ICH and/or IPEC guidelines.
• Act as liaison in organizing the timing and set-up of customer audits

Qualifications & Experience:

Bachelor of Science in Chemistry or related field
Quality Systems Knowledge (ISO and GMP) - 2 years experience
Industry knowledge preferred

Strong communication (oral and written)
Accurately apply due dates
Meet deadlines
Complete tasks
Sense of urgency
Ability to make sound decisions
Ability to multi-tasks
Ability to read, understand and apply complex instructions/regulations
Stress-management
Computer literate 
Self-motivated, have initiative
Analytical
Ability to work independently
Time-management
Attention to detail

SUPERVISORY RESPONSIBILITIES: N/A
 

Actylis is an Equal Opportunity Employer. Actylis does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.