Customer Service Representative

Position Summary

This position is an integral part of the Pharma team and plays a critical role in customer satisfaction. Requires person to work effectively with multiple sales personnel and relies on his/her experience and judgment to accomplish agreed company goals.

Responsibilities will include:

• Prepare purchase orders and sales orders, relay pertinent order information to customers, sales, and traffic/logistics.
• Take responsibility to provide excellent customer service, including following up on all purchase orders, tracking sales orders & sample tracking.
• Take ownership to ensure outstanding customer experience/satisfaction and provide professional customer support by prompt handling of customer questions and concerns.
• Provide verification for pricing, inventory, terms and conditions, and special requirement as applicable.
• Prepare Letters of Credit, Shipping exception forms, credit memos, and other forms as necessary
• Be able to run a variety of reports out of Sage ERP system (training provided).
• Learn new software applications as job functions require.
• Other duties as assigned.

The salary range for the position of Customer Service Representative is $50,000 - $65,000 per year. Many factors go into determining employee pay within the range including prior experience, current skills, location/labor market, internal equity and other factors as permitted by law.

Required Experience & Knowledge

• Minimum 3-5 years of experience in Customer Service.
• High School diploma required, Bachelor’s degree is a plus.
• Strong computer skills including but not limited to Microsoft Office including PowerPoint and Excel.
• Excell communication skills
• Proven record of working across functional teams, inside & outside sales/logistics.
• Maintaining a positive empathetic and professional attitude toward customers and colleagues at all times is essential.
• Ability to work across functional boundaries and flexibility to learn other aspects of the Actylis business such as Purchasing/Product Management/Logistics
• Highly disciplined work ethic and flexibility to work remotely.

Physical Demand

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand, walk, and climb or balance.

The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

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