Inside Sales Representative

Position Summary

The Inbound Sales Representative is responsible for the managing and growth of portfolio accounts across North America within the pharmaceutical & biopharmaceutical industries. This role focuses on customer engagement, lead generation, and account development through proactive communication and tailored sales strategies.

Responsibilities will include:

Account Management:

• Serve as the primary point of contact for assigned accounts, fostering strong relationships with clients through regular communication and engagement to maintain and grow existing accounts. 
• Maintain a detailed understanding of client needs, challenges, and goals to deliver tailored solutions.
• Ensure customer satisfaction by addressing inquiries, resolving issues, and providing timely support.

Sales Development:

• Identify and pursue new business opportunities within the existing customer base and through prospecting efforts.
• Generate leads, qualify prospects, and convert opportunities into sales.
• Drive revenue growth by aligning customer needs with company solutions and achieving sales targets.

Collaboration and Communication:

• Partner with direct sales teams and other departments (e.g., marketing, operations) to execute coordinated strategies and deliver exceptional service.
• Share insights from customer interactions to inform marketing campaigns, product development, and sales strategies.
• Ensure timely and accurate communication with clients regarding order status, delivery timelines, and product updates as required. 

Sales Process Management:

• Utilize CRM and ERP tools to manage sales pipelines, track customer interactions, and maintain accurate account records. 
• Prepare and deliver compelling proposals, quotes, and presentations tailored to customer needs. 
• Monitor customer feedback to adapt service levels and customer support opportunities.

The salary range for the position of Inbound Sales Representative is $70,000 - $85,000 per year. Many factors go into determining employee pay within the range including prior experience, current skills, location/labor market, internal equity and other factors as permitted by law.
 

Required Experience & Knowledge

• Bachelor’s degree in Business, Sales, Chemistry, or a related field (or equivalent experience).
• 2–5 years of experience in inside sales, account management, or customer support, preferably in life science industries. 
• Experience presenting product and service offerings to customers. 
• Self-motivated and results-driven, with excellent organizational and multitasking skills.
• Proficient use of standard office meeting/communication software including Teams and SharePoint.
• Expert use in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, SharePoint, and Projects.
• Experience in developing time management strategies to ensure work is performed within required timelines.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Proven ability to generate leads, manage sales pipelines, and close deals.
• Excellent time management skills and the ability to meet deadlines.
• Must demonstrate excellent communication, critical thinking, and organizational skills.
• Must be highly detail-oriented and organized, able to work both independently and as a team player with a positive attitude.
• Effectively communicate with peers, interdepartmental colleagues, and clients.

Physical Demand

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand, walk, and climb or balance.  

The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. 
 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.