Inside Sales Representative

Position Summary

The primary responsibility will be to manage and grow Actylis’ full portfolio of excipients, APIs, and intermediates at new and existing customers and to expand and advance the pipeline projects with assigned customers.  The Inside Sales Representative is responsible for handling a portfolio of small to medium-sized customers, building strong relationships with customers in efforts to maintain current business and develop further sales. They will be the lead point of contact for all key client matters, anticipate the customer’s needs, and collaborate internally to ensure customer deadlines are met.

Responsibilities will include:

Account Management 

• Manage and grow the company’s portfolio within established accounts while developing new business opportunities with new customers.
• Expand and advance the sales pipeline by working closely with R&D, business development, purchasing, and operations teams.
• Build and maintain strong relationships with existing and new customers, ensuring long-term partnerships.
• Identify and qualify new sales opportunities, leveraging market insights and customer interactions.

Customer Engagement

• Conduct regular virtual meetings and occasional face-to-face meetings with customers and document interactions in the CRM system.
• Understand customer needs (both explicit and implicit) and translate them into actionable business strategies.
• Act as the primary point of contact between clients and internal teams, including external partners.

Sales Process

• Participate in customer Request for Quote (RFQ) processes and provide product quotations and pricing strategies.
• Negotiate pricing and contracts while ensuring profitability per quote.
• Address and resolve customer issues and complaints with support from Customer Service, Logistics, and Quality teams.
• Submit and maintain an accurate annual sales budget per account.
• Manage opportunity pipelines and sales forecasts within the CRM system.

Strategic Planning

• Provide monthly sales reports, tracking sales and gross profit against budget targets.
• Maintain an up-to-date pipeline of opportunities, highlighting progress and challenges.
• Develop and execute an annual territory plan outlining key accounts, objectives, and strategic initiatives.

The salary range for the position of Inside Sales Representative is $60,000 - $80,000 per year. Many factors go into determining employee pay within the range including prior experience, current skills, location/labor market, internal equity and other factors as permitted by law.

Required Experience & Knowledge

• Bachelor’s degree in Pharmaceutical Science, Chemistry, Chemical Engineering, or related scientific disciplines.
• Minimum 2 to 4 years’ experience in sales / business development of APIs, excipients, and intermediates to pharmaceutical manufacturers.
• Proven results of delivering client solutions and meeting sales goals.
• Strong negotiation skills.
• Proficient use of Teams and SharePoint
• Able to multitask, prioritize, and manage time efficiently, project management skills.
• Experience in developing time management strategies to ensure work is performed within required timelines
• Excellent time management skills and the ability to meet deadlines
• Must demonstrate excellent communication, critical thinking, and organizational skills
• Must be highly detail-oriented and organized, able to work both independently and as a team player with a positive attitude
• Effectively communicate with peers, interdepartmental colleagues, and clients
• Comfortable in technical/scientific aspects of pharmaceutical and API development
• Knowledge of pharmaceutical Quality & Regulatory requirements. 
• Strong understanding of the pharmaceutical industry, including its challenges, regulations, and market dynamics.
• In-depth understanding of value chain and key players within related market space.
• Goal-oriented, organized team player.
• Self-motivated and self-directed, eager to expand the company with new sales.
• Able to analyze data and sales statistics and translate results into solutions.

Physical Demand

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand, walk, and climb or balance.

The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

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